Our Terms and Conditions of Business
Prices provided to clients are correct at the time of publication but are subject to alteration without prior notice. We will endeavour to notify our clients of any changes but this will be at our discretion.
Prices quoted are inclusive of packing and delivery into and out of the laboratory, by our own couriers, by Royal Mail or equivalent postal services.
Stationary such as laboratory instruction tickets or plastic laboratory bags are provided without further charge but must be requested by the client, as and when required.
Gold or precious metals are charged as a supplement unless otherwise stated. This includes handling charges and a surcharge equal to the current rate of VAT to cover the costs charged by the supplier.
All appliances are constructed to the requirements of the client and the laboratory cannot accept any responsibility for the suitability of those requirements.
All metal ceramic items instructed will be constructed using precious metal alloys, unless otherwise stated by the client on the instruction.
The fitting of an appliance is acknowledgement that the laboratory has produced the appliance the client’s specification and satisfaction.
While we attempt to provide the highest quality appliances every time, claims for faulty work must be brought to the attention of the laboratory so that corrections can be made accordingly.
Remakes will be charged for at the discretion of the laboratory.
All accounts are due for payment within 30 days from the date on your invoice. We reserve the right to apply statutory interest on any unpaid balances outside our credit terms. We also reserve the right to claim compensation for recovery of costs under late payment legislation.
Errors on an invoice/account must be brought to the attention of the laboratory within 21 days of receipt of the invoice, otherwise the invoice/account will be deemed to be correct and the amount invoiced will be payable.